Payment Policy
On this page, you'll find comprehensive information regarding payments for services provided by Media Town Agency. We encourage you to review the details carefully, and please don’t hesitate to contact us if you have any questions or need further clarification about our payment policy.
How do we collect online payments?
Online Payment via Secure Payment Links
At Media Town Agency, we offer secure and convenient online payments through personalized payment links. These links support all major currencies and allow transactions using Apple Pay, credit/debit cards, and Visa or MasterCard. Our payment links are powered by trusted gateways such as Stripe and Ziina, ensuring your transactions are encrypted, secure, and compliant with the financial regulations of the United Arab Emirates. Payment activity is monitored to protect users and provide a smooth experience.
Bank Transfers and Alternative Money Transfer Methods
We also accept direct bank transfers, as well as popular international money transfer services including Western Union, MoneyGram, Remitly, and Ansari Exchange. If you and our team agree on a different preferred method, we are happy to accommodate it as long as both parties approve. This flexibility ensures that clients from different regions and preferences can complete their payments with ease.
Cryptocurrency Payments
In addition to traditional methods, Media Town Agency also accepts payments through cryptocurrencies. This option is available for clients who prefer decentralized, blockchain-based transactions. If you would like to pay using crypto, please reach out to our team to confirm wallet details and supported currencies before proceeding.
Payment terms and how it works
At Media Town Agency, your trust and peace of mind are our top priorities. From the moment you submit a service request—whether through our official WhatsApp number or via the service request form—you can rest assured that you are dealing with a reliable, licensed, and monitored agency based in the United Arab Emirates.
To initiate your request, a 50% refundable deposit of the total service cost is required. This deposit secures your booking and confirms the start of our process. If paid via our secure online links (powered by Stripe or Ziina), the amount is only authorized—not charged—until service execution begins. This ensures maximum transparency and gives you flexibility. Refunds are processed in rare cases where Media Town Agency fails to deliver the promised service or does not meet the agreed timeline. You may also request a full refund of your deposit if you decide to cancel before any work begins.
All payments are followed by a detailed invoice, issued via email and legally registered in the UAE. This invoice includes a unique tracking number for your request. For clients who require an official service agreement, our finance team will be happy to prepare and send one upon request via finance@mediatown.ae.
Our company operates under the regulations of the Ministry of Economy and Tourism in the UAE. Every financial transaction is closely monitored to ensure security, legality, and full transparency. If you're based in Dubai, you're welcome to assign someone to pay in person at one of our offices or directly to a Media Town representative.
You never have to worry—your request matters to us, and your security is guaranteed. For any questions, our finance team is always ready to assist at finance@mediatown.ae or +1 (330) 333-4103
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What is a restricted Facebook ad account and why does it happen?A restricted Facebook ad account is one that’s been limited or disabled from advertising due to policy violations, unusual activity, or payment issues. It can also happen by mistake through Facebook’s automated systems.
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How can I recover my restricted Facebook ad account?Our team at Media Town submits a direct request to Facebook’s support team through our business partners channel. We prepare a strong case and handle all the steps needed to recover your account professionally.
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How long does it take to recover a restricted or disabled Facebook ad account?Recovery time usually ranges from 1 to 10 business days depending on the reason for restriction. In urgent cases, we aim to provide updates within 48–96 hours.
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Can you fix a permanently disabled Facebook ad account?Yes, in many cases we’ve successfully recovered accounts that were previously labeled as “permanently disabled,” depending on the severity and reason for the ban.
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What are the common reasons Facebook ad accounts get restricted?Common reasons include violating Facebook’s advertising policies, running misleading or low-quality ads, suspicious login activity, payment problems, or being reported multiple times by users.
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What makes Media Town's Facebook ad recovery service different?We have access to advanced support channels, direct communication with Meta’s internal teams, and a proven recovery system tailored to each case. Our service is fast, secure, and backed by real results.
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Is it safe to use a third-party service to recover my ad account?Yes, as long as the service is experienced and trustworthy. Media Town never asks for your password and operates under strict confidentiality, ensuring your data and brand are protected.
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Will my ad performance or data be affected after account recovery?In most cases, all data remains intact after recovery. However, ad performance may temporarily slow as the account reactivates. We also help optimize it to get back on track fast.
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Do you provide support after my Facebook ad account is recovered?Absolutely. We offer follow-up support for up to 30 days after recovery to help you stabilize your campaigns and avoid future issues.
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How can I prevent my Facebook ad account from getting restricted again?We provide you with personalized tips, policy compliance strategies, and best practices to ensure your ads meet Facebook’s standards and reduce the risk of future restrictions.