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Terms of Service & Support Policy 

Please read the service policy and user privacy page carefully before requesting any service from Media Town Agency.

*If you submit any request to benefit from our services, this means that you agree to our terms and services policy mentioned on this page.

Service Terms and Conditions

Learn about the most important terms of service mentioned below, which you must be fully aware of before submitting a request for any service from Media Town Agency.

Service Policy

Condition (1)

Media Town Agency has the right to reject any request if it is suspected without any justification or reasons. (The customer will be informed that his request has been rejected before he completes the payment process)

Condition (2)

If your request is confirmed, we may need additional information such as (a copy of your national ID/passport/driving license), which will be deleted immediately after completing the service.

Condition (3)

We do not allow the submission of requests for the benefit of other individuals. We deal with the first beneficiary only and directly, and it is not permitted to resell our services in the event that a ruse or an attempt to re-provide our services is detected without prior permissions. Work on your request will be stopped, the money-back request will be rejected, and we may take further actions.

Condition (4)

Please ask Media Town Agency for an invoice or a copy of the payment receipt after completing the payment process to be taken as a reference source for your required service and to track the process.

Refund Policy 

Please read our refund policy to learn which customers are eligible to request a refund from Media Town Agency.

Condition (1)

Customers whose services were not performed completely correctly or whose services were refused after the payment process can submit a request for a full refund via the following link.

Condition (2)

If we have already started working on your request and you request to cancel the service, you will not be entitled to request a refund of any part of the amount paid.

Condition (3)

We do not allow the submission of requests for the benefit of other individuals. We deal with the first beneficiary only and directly, and it is not permitted to resell our services in the event that a ruse or an attempt to re-provide our services is detected without prior permissions. Work on your request will be stopped, the money-back request will be rejected, and we may take further actions.

Condition (4)

Media Town Agency has the right to refuse a refund request if the customer uses a third party to provide the same service that we have already started working on.
It is prohibited to tamper with the account settings or attempt to recover the account through the client’s personal effort if we have already started work (for requests related to account recovery, security, and verification) to avoid service failure and loss of money paid.

For more details about the terms of service and the refund policy, please inquire via the following email: support@mediatown.agency

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